In this practical workshop you’ll learn how Design Thinking can change your business (or your client’s) by taking a human-centred approach to solving problems. Discover a three-phased process to uncover what people want and how to deliver them value. And, in doing so, save considerable amounts of time and money for your organisation.

Whether you’re looking to make your product desirable. Your customer experience remarkable. Or leave your competition for dust. This workshop will kick-start your new career as a Design Thinker.

Please note:

• This workshop is highly interactive with group activities and discussions throughout. To participate you will need to:
• Have your camera turned on for the entire session
• Have an accessible microphone
• Be in a quiet, well-lit space with minimal distractions
• Strong internet connection

Takeaways

• How to design solutions around your users, customers or employees
• A three-phased process to uncover what people really want
• How to unlock hidden value in your business
• Case studies from Uber, Airbnb, General Electric and many more
• How to use empathy, creative confidence and prototyping to make change happen
• Ways in which Design Thinking can help you propel your career

Preparation

In preparation, please download Zoom.

This session is not recorded however, you will receive the instructor’s slides following the session.